The Ole 100% Uptime Myth
Anytime someone promises anything more than death and taxes, I always take note! It’s a known fact that service providers offer 100% uptime guarantees. We coach our clients this cannot be the case and is a way of receiving some sort of compensation when there is downtime. Think : act of God. Nothing can be guaranteed and able to deliver without some sort of risk, whether it’s in the cloud, or on premise. I’ve never heard of a service provider that has actually been able to deliver on this 100% uptime promise for all customers, so this is simply a sales tactic that works more often than not. Some of you guys have CYA’ed and understandably so. As I’ve said before, your cloud servers will eventually suffer downtime, and you should be ready for it.