More than just a data solution, cloud migration can actually enhance your company’s bottom line. Cloud technology provides increased speed and agility, directly impacting business revenue. However, if your cloud is not optimized to operate at maximum efficiency, you may be inadvertently negating some of your ROI benefits.
Is it cloud storage? Is it an online backup service? These are the questions that people often ask themselves when they are trying to decide on the best solutions for storing data to the cloud. It can be confusing because all companies want their product to look like the best one. What’s that saying if you only have a hammer and nothing else in your toolbox…..everything starts to look like a nail? Continue reading
A lot of the below information was gathered by Alex Foster who is an Enterprise Product Manager at Windstream from a February 9, 2012 article along with my points and reviews.
For a high-growth market, the cloud industry is remarkably lacking in standardized terminology to describe what we are offering. Pundits often talk about the cloud turning computing into a standardized utility service, but at the moment the industry has not yet created the vocabulary and taxonomy that would enable customers to buy computing services based on well-understood composition. Continue reading
Why might you like buying from me? The answer is at the end and the middle explains why.
I think there are two kinds of purchases when buying a product or service and one of them makes for a better experience. Let’s see if you agree with me.
Because everyone else is! Just kidding. Since we started in 1996, I’ve always stayed keenly aware of what my customers want and need. I like to keep the shelves stocked with high value services and vendors who I can trust and rely on being there if something goes wrong.
The evolution of DiscountCall started with me selling T-1 services through a bunch of carriers while everyone was on the DSL bandwagon. I realized there wasn’t a difference between business class DSL and residential DSL other than maybe upload speed allowed. Don’t get me wrong, DSL had its place, but not with me when I first started. I wouldn’t be able to handle all of the ID-10-T (check below for definition) calls complaining and having to tell everyone to reboot the damn router every time. Anyways, my happy T-1 customers started asking me about phone systems and off we went. Samsung ended up being a great fit and our vendor of choice. They had a history of minimal issues with their equipment solidifying happy customers even if they paid slightly more in the beginning but always admitted they came out on top over the years. Which brings us to the Cloud.
“If I had asked people what they wanted, they would have said faster horses.” Henry Ford
I realize a lot of people don’t wake up in the morning saying they need to get their stuff in the cloud. There are many benefits in putting your applications up there and I won’t bore you with a list. Maybe next time! Of course there are many benefits to the vendors including me who are offering cloud services. Owning real estate at a server hotel, rack space at a carrier’s facilities or offering a shared server with a specific app helping to increase profits are all ways for Cloud vendors to make a profit. And the beautiful thing for businesses is these services are sometimes better and more effective than traditional ways of onsite hosting.
Kaizen (改善?), Japanese for “improvement”, or “change for the better” refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, and business management. We have posters of the five principles of the Toyota Production System (TPS) on our walls. I consider my job and livelihood to keep up with technology and make sure it’s a good fit for my customers. Some have asked me for ideas with pricing, or IT contractors working on behalf of their clients have approached with specific needs while the rest are probably on autopilot with the “if it isn’t broke, don’t fix it mentality.”
“If you build the processes the money will come.” TPS basic outline
Since we are set up with those principles, selling Cloud services is not a paradigm shift for us. Our carriers offer basic co-location services with some value added services while we are continuing to build relationships with other co-location owners, migration experts and Disaster Recovery vendors. In fact, if the whole communication industry went bust, we would be able to stay alive by selling and servicing other things but hopefully that’ll go untested! One of the biggest eBay sellers in the world Adam Ginsberg wrote about selling pool tables raking in over $800,000 per month back in the early 2000’s. He was quick to point out that he wasn’t a pool table seller but more of an online business who happened to sell pool tables at the time. He wrote that he was ready and willing to change the product at any time if need be since all of his processes were in place. I later found out that he started selling other things since he mastered the art of an online business.
The opposite is of that is chasing what’s hot and the first thing to come to mind is the real estate market. When the market was hot, tons of investors and flippers flooded the market but most didn’t have a core process to survive the times, unlike my real estate broker and good friend Dan Mason who gets plenty of listings and sales in a good market while being a buyer’s broker whose gathered a bunch of mortgage companies who can meet the stricter requirements in the bad times. Buyers, Sellers, and Mortgage Brokers consistently knock on his door knowing he can bring the goods together with a good deal for all.
There are lots of factors that are unique to every business and my job is to introduce things if I think it may help. If not, there’s a comfort knowing certain things were investigated and ruled out. I can’t tell you how healthy both are for a business. An ID-10-T’er spells IDIOT and can sometimes be seen on many trouble ticket white boards across the U.S. Randy out.
Image Source : ICT Community
I’ve worked with numerous people who have complained they’ve inherited the infrastructure of their organization here or I wouldn’t have done it that way over there or the always popular ‘no one listened to me when we set this up.’ With a Smart Cloud, here is your chance to shine! Infrastructure as a service (IaaS) is a quick way to get it done your way. Or the way that is best for your company. I wonder when we will only be using IaaS forgoing what it stands for. Quick, do you know what MCI stands for? Answer at the end of this article.
Once you decide to move your business into the Voice over Internet Protocol (VoIP) world, many networking and infrastructure factors must be considered for a smooth transition from traditional telephone to VoIP.
The pre-engineering meeting is the key moment when everyone involved in the process must participate to discuss the existing or brand new office infrastructure. Typically, VoIP technology must reside on CAT5e wiring or higher to eliminate endless troubleshooting based on poor audio quality, proper connection to the phone system IP processor, or in most cases the phone system simply won’t operate on older CAT3 technology. Consider how your office wiring terminates in the Telco closet since traditional 66 or 110 blocks are not players that should be part of the VoIP equation. Wiring termination on a patch panel and properly tagging every voice location throughout the office will make your job easy in every aspect after the job has been completed.
The Ole 100% Uptime Myth
Anytime someone promises anything more than death and taxes, I always take note! It’s a known fact that service providers offer 100% uptime guarantees. We coach our clients this cannot be the case and is a way of receiving some sort of compensation when there is downtime. Think : act of God. Nothing can be guaranteed and able to deliver without some sort of risk, whether it’s in the cloud, or on premise. I’ve never heard of a service provider that has actually been able to deliver on this 100% uptime promise for all customers, so this is simply a sales tactic that works more often than not. Some of you guys have CYA’ed and understandably so. As I’ve said before, your cloud servers will eventually suffer downtime, and you should be ready for it.