Category Archives: Tech Support

Does Your Current Carrier Limit a Move to More Services?

If you said yes, let me give you a few reasons why this doesn’t need to happen. If you said no, you still might enjoy the read and get the riddle right. A cowboy rides into town on Friday and stays 3 days and leaves on a Friday. How did he do it? Answer at end of #4. Continue reading

The Pre VoIP Tale

Once you decide to move your business into the Voice over Internet Protocol (VoIP) world, many networking and infrastructure factors must be considered for a smooth transition from traditional telephone to VoIP.

The pre-engineering meeting is the key moment when everyone involved in the process must participate to discuss the existing or brand new office infrastructure. Typically, VoIP technology must reside on CAT5e wiring or higher to eliminate endless troubleshooting based on poor audio quality, proper connection to the phone system IP processor, or in most cases the phone system simply won’t operate on older CAT3 technology. Consider how your office wiring terminates in the Telco closet since traditional 66 or 110 blocks are not players that should be part of the VoIP equation. Wiring termination on a patch panel and properly tagging every voice location throughout the office will make your job easy in every aspect after the job has been completed.

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