Category Archives: Communications

Samsung and – A Winning Combination

We have been partnered with Samsung for over 10 years and of course there’s a story behind them. When DiscountCall first started in 1996, we only sold phone lines and Internet services mainly through T1’s through our Referral Partner Program. They always say your customers will tell you how to grow and that was the case. Numerous customers constantly asked me for a reference to someone who could sell them a phone system and I kept passing them out like a dealer in a poker room. Then the calls started coming in. “Randy, the reference was a nice guy and all but he’s always too busy to answer my questions”. “That guy forgot to tell me how to program my voicemail”. “Randy, do you have anyone else you can recommend?”. Needless to say, I was officially in the phone system business right then.  I first needed to pick a brand and decided it would only be one unlike most PBX Vendors, which carry at least two or more. I’ll give business reasons on another post, or email me.

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Does Your Current Carrier Limit a Move to More Services?

If you said yes, let me give you a few reasons why this doesn’t need to happen. If you said no, you still might enjoy the read and get the riddle right. A cowboy rides into town on Friday and stays 3 days and leaves on a Friday. How did he do it? Answer at end of #4. Continue reading

Are You Transforming the Infrastructure or Is The Infrastructure Transforming You?

I’ve worked with numerous people who have complained they’ve inherited the infrastructure of their organization here or I wouldn’t have done it that way over there or the always popular ‘no one listened to me when we set this up.’ With a Smart Cloud, here is your chance to shine! Infrastructure as a service (IaaS) is a quick way to get it done your way. Or the way that is best for your company. I wonder when we will only be using IaaS forgoing what it stands for. Quick, do you know what MCI stands for? Answer at the end of this article.

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The Pre VoIP Tale

Once you decide to move your business into the Voice over Internet Protocol (VoIP) world, many networking and infrastructure factors must be considered for a smooth transition from traditional telephone to VoIP.

The pre-engineering meeting is the key moment when everyone involved in the process must participate to discuss the existing or brand new office infrastructure. Typically, VoIP technology must reside on CAT5e wiring or higher to eliminate endless troubleshooting based on poor audio quality, proper connection to the phone system IP processor, or in most cases the phone system simply won’t operate on older CAT3 technology. Consider how your office wiring terminates in the Telco closet since traditional 66 or 110 blocks are not players that should be part of the VoIP equation. Wiring termination on a patch panel and properly tagging every voice location throughout the office will make your job easy in every aspect after the job has been completed.

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Three Myths of the Cloud

The Ole 100% Uptime Myth

Anytime someone promises anything more than death and taxes, I always take note! It’s a known fact that service providers offer 100% uptime guarantees. We coach our clients this cannot be the case and is a way of receiving some sort of compensation when there is downtime. Think : act of God. Nothing can be guaranteed and able to deliver without some sort of risk, whether it’s in the cloud, or on premise. I’ve never heard of a service provider that has actually been able to deliver on this 100% uptime promise for all customers, so this is simply a sales tactic that works more often than not. Some of you guys have CYA’ed and understandably so. As I’ve said before, your cloud servers will eventually suffer downtime, and you should be ready for it.

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In-Memory Computing Is Racing Towards Mainstream Adoption

The rapid maturation of application infrastructure technologies and a continued dramatic decline in the cost of semiconductor technologies are paving the way for mainstream use of in-memory computing (IMC). Gartner, Inc. said that although the in-memory data grid (IMDG) market, a key IMC segment, is small, it is likely to grow fast and to reach $1 billion by 2016.

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